The app is not the car
The My Alpine app shows charge, schedules and preconditioning, but it depends on Renault’s servers. Owners report battery percentage lagging by several hours, complete disconnects and “subscription deactivated” messages. It usually resolves itself; if not, update the app and sign in again.
Set up the account in the car first, then on the phone. If the app gets stuck in a login loop, do not remove the car from the account without noting the VIN and email.
Reported software faults
- Centre screen rebooting while driving.
- Radio with no sound until the voice assistant is triggered.
- “Check Lights” warning that disappears in manual light mode.
- Speed limiter enabled by default.
- Telemetry failing to load.
These are not universal, but they repeat. Note the version, date and what you were doing. A 10-second video is worth more than a description from memory.
The 12 V battery
The A290 has a 12 V battery for electronics, like any car. If it sits for weeks, it can discharge. Use a maintainer where possible; do not jump-start the high-voltage battery. Follow the connection points in the manual and, if in doubt, call assistance.
Updates and campaigns
Ask the dealer whether your VIN has outstanding campaigns. Over-the-air updates do not always cover everything. Before a long trip, check that the car has the latest version and that the app works.
Accessories to avoid
OBD dongles that keep the car awake can drain the 12 V battery. Uncertified charging adapters and multi-socket wallbox setups are a risk. If it was not designed for the car, do not connect it.